Product Info
- What is G dimension ?
- Who should I contact regarding crossing over a part to a THK part ?
- Which products are discontinued and what are the replacements ?
Ordering
- Where can I purchase THK products ?
- Who should I contact regarding expediting an order ?
- What is THK's order cancellation policy ?
- What is return policy ?
- What is the standard manufacturing lead time ?
Technical
- How can I obtain 3D CAD modle for the THK product ?
- What number do I use for technical questions ?
- What sort of maintenance is required on THK parts ?
Quality Issues
- Who should I contact regarding a Failure Analysis request ? What information do I need to provide ?
- What kind of warranty does THK offer ?
- I accidentally removed the block from the rail and the balls fell out. What do I do now ?
Contact Info
- Where can I find out THK global sales network, and contact information ?
- Who are the distributors for THK ?
- How do I contact my closest Distric Manager for on-site assistance ?
What is G dimension ?
G dimension is the term used to define the distance from the end of LM guide rail to the center of the 1st mounting hole. When ordering an LM guide rail and/or assembly, a proper G dimension needs to specified for both ends of the rail. G is always on the Left side of the rail with the datum line away from you. g is the opposite side of the rail.
Top PageWho should I contact regarding crossing over a part to a THK part ?
Please contact our customer service department in your nearest sales office for assistance. A list of our sales office can be found in our website.
Top PageWhich products are discontinued and what are the replacements ?
Please click here for a list of discontinued products and their replacements.
Top PageWhere can I purchase THK products ?
THK products can be purchased by visiting our online store at www.thkstore.com or contacting one of our distributors. Please visit our website for a list of our distributors.
Top PageWho should I contact regarding expediting an order?
Please contact our customer service department in your nearest sales office for assistance. A list of our sales office can be found in our website.
Top PageWhat is THK's order cancellation policy ?
THK's order cancellation policy is as follows:
Once issued, a purchase order may not be canceled by the customer due to costs already incurred by THK or the manufacturer up to that point including but not limited to order processing time, generation of manufacturing drawings, materials, machining, assembly, inspection, packaging, and shipping. The customer is obligated to pay all accrued costs of the system’s production as well as any inland/import freight charges whenever a purchasing cancellation request is declined by THK.
What is return policy ?
THK's return policy is as follows.
- Product returns to THK America, Inc. require prior authorization under the Returned Material Authorization (RMA) Policy. Product returns are accepted for quality issues, repairs, shipping errors, customer service issues and sales errors. Requests for product returns should be made within sixty (60) days of the original Invoice Date. Any requests made past sixty (60) days of the original Invoice Date will be reviewed by THK America, Inc. prior to granting authorization.
- Product return requests due to customer error will be reviewed on a case-by-case basis by THK America, Inc. THK America, Inc. reserves the right to charge a 20% or $150, whichever is larger, restocking fee. THK America, Inc. also reserves the right to reject product return requests.
- Approved Return Authorization forms will be faxed with an RMA Number, a shipping address, and further instruction pertaining to the product return.
- The material authorized for return should be delivered to the respective THK America, Inc. facility within thirty (30) days from the date the RMA Number is issued to the customer.
- Please enclose a copy of the Return Authorization form. The RMA Number must be clearly displayed on the exterior of the shipping container. Returned material without proper identification may be refused at the customer’s expense.
- Shipments should go prepaid unless approved collect by THK America, Inc. THK America, Inc. must specify carrier if shipped collect.
- Prior to credits being issued for returned materials, THK America, Inc. will perform a detailed product inspection. If there is any damage found on any product, the customer will be notified and may be liable for repair labor and associated parts costs to restore the returned product to an acceptable restocking condition.
- Returned materials for repair will be evaluated and customer will be advised of cost. At that time, an additional Purchase Order may be required for the repair labor and associated parts costs.
What is the standard manufacturing lead time ?
Manufacturing lead-times can fluctuate. Please contact your nearest sales office for assistance. A list of our sales office can be found in our website. We typically request information such as the part number or P.O. # if an order was placed.
Top PageHow can I obtain 3D CAD modle for the THK product ?
You can obtain a 3D CAD model of THK products by visiting our tech website at www.tech.thk.com. You will need to create your own account in order to access 3D CAD model download section. For further assistance, please call our head office at 847-310-1111.
Top PageWhat number do I use for technical questions ?
Please contact our engineering department in your nearest sales office for assistance. A list of our sales offices can be found in our website.
Top PageWhat sort of maintenance is required on THK parts ?
In order to ensure maximum performance, THK parts should be lubricated regularly. Please call our head office at 847-310-1111 and ask for corporate engineering
Top PageWho should I contact regarding a Failure Analysis request ? What information do I need to provide ?
Please contact your nearest sales office for assistance. A list of our sales office can be found in our website. We typically request information such as the part number, failure mode, pictures of the failed product, PO # you purchased the product under. In addition to these questions, it is also useful to know the following information:
- How long was the product in use ?
- What is the load applied to the product ?
- What speed is it being run at ?
- Is the application horizontal or vertical ?
- What is the motor / controller combination ?
- What type of environment is the product being used in ? (i.e. Cleanroom, abrasives used, dusty and dirty)
What kind of warranty does THK offer ?
THK offers a Limted Warranty on parts sold. THK's Limited Warranty policy states: THK CO. LTD., for itself and its related companies and subsidiaries warrants that all THK products sold will be free of defects in materials and workmaship for a period of twelve (12) months from date of delivery. The foregoing twelve (12) month warranty shall not be extended or changed by THK furnishing any replacements, additions, attacments, accessories or repairs to the product subsequent to the date of delivery or acceptance. The foregoing warranty is the sole and exclusive warranty of THK regarding the product.
Top PageI accidentally removed the block from the rail and the balls fell out. What do I do now ?
The part will need to be returned to THK for repair. Please contact our customer service department in your nearest sales office for return instruction. A list of our sales office can be found in our website.
Top PageWhere can I find out THK global sales network, and contact information ?
Please visit our website for THK's global sales network and contact information.
Top PageWho are the distributors for THK ?
Please visit our website for a list of our distributors.
Top PageHow do I contact my closest District Manager for on-site assistance ?
Please contact our customer service department in your nearest sales office for assistance. One of our customer service representatives will provide you with a contact information of your closest District Manager. A list of our sales office can be found in our website.
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